0klv Privacy Policy

Section 1

Introduction

This Privacy Policy ("Policy") describes how 0klv ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal information of players and visitors who access the 0klv website and its associated services. We are committed to handling your personal data with transparency, integrity, and in accordance with applicable data protection principles. By registering an account or accessing any part of the 0klv platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your data as described herein.

This Policy applies to all personal data collected through the 0klv website, mobile platform, live chat support interactions, and any promotional communications. It does not apply to third-party websites or services that may be linked from the 0klv platform, each of which operates under its own privacy framework. We encourage you to review the privacy policies of any third-party services you access through links on our platform.

Section 2

Information We Collect

0klv collects the following categories of personal information from players and visitors. This data is collected at the point of registration, during ongoing account use, through payment processing, and via automatic technical collection when you use the platform.

• Identity information: full name, date of birth, and government-issued identification documents submitted during KYC verification.
• Contact information: mobile phone number, and email address if provided during registration or support interactions.
• Financial information: deposit and withdrawal history, payment method identifiers (e.g. bKash mobile number, last four digits of a card), and transaction amounts. We do not store full card numbers or full bKash/Nagad PINs.
• Gaming activity: bet history, game sessions, wagering patterns, bonus usage, and account balance history.
• Technical data: IP address, device type, browser type and version, operating system, session duration, and pages visited on the platform.
• Communication records: transcripts of live chat support conversations, any emails or messages you send to 0klv, and records of promotional communications sent to you.

Section 3

How We Use Your Information

The personal data collected by 0klv is used for specific, legitimate purposes directly related to the operation of the platform and delivery of services to players. We do not use your data for purposes incompatible with the ones listed below.

• Account creation and management: to register your account, verify your identity, and maintain the integrity of your player profile.
• Payment processing: to execute deposits, process withdrawals, prevent payment fraud, and maintain accurate financial records in accordance with applicable regulations.
• Platform security and fraud prevention: to monitor for suspicious activity, detect prohibited behaviours listed in our Terms & Conditions, and protect the integrity of the platform for all players.
• Responsible gaming compliance: to identify players who may be at risk of problem gambling, enforce self-exclusion requests, and apply deposit or loss limits as requested.
• Customer support: to respond to your enquiries, resolve disputes, and provide assistance through the live chat support channel.
• Marketing communications: to send you promotional offers, bonus notifications, and platform updates — but only where you have not opted out of such communications.

Section 4

Legal Basis for Processing

0klv processes your personal data on the following legal grounds. Processing is carried out only where at least one of these grounds applies.

• Contractual necessity: processing is required to fulfil our obligations under the Terms & Conditions you accepted when registering your account — including account management, payment processing, and game delivery.
• Legitimate interests: processing is necessary for our legitimate business interests, including platform security, fraud prevention, and the improvement of our services — provided these interests are not overridden by your rights and interests.
• Legal obligation: processing is required to comply with applicable anti-money laundering regulations, KYC obligations, age verification requirements, and any lawful requests from regulatory or law enforcement bodies.
• Consent: for marketing communications and non-essential cookie placement, processing is based on your explicit consent, which you may withdraw at any time.

Section 5

Sharing of Your Information

0klv does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your information only in the following limited and controlled circumstances.

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment processors receive the minimum transaction data required to process your deposit or withdrawal. These partners are contractually bound to handle your data securely and solely for payment processing purposes.
• Game content providers: providers such as Pragmatic Play, Evolution Gaming, and Spribe receive anonymised or pseudonymised session identifiers necessary for game delivery and RNG certification. They do not receive your full identity data.
• Regulatory and legal authorities: we may disclose personal data to government bodies, law enforcement agencies, or regulatory authorities where required by law or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of 0klv, its players, or third parties.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of the 0klv business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

Section 6

Cookies and Tracking Technologies

The 0klv platform uses cookies and similar tracking technologies to deliver core platform functionality, maintain your session state, and — where you have consented — to collect analytics data that helps us understand how players use the platform and improve our services.

You can control cookie settings through your browser preferences. Please note that disabling essential cookies may affect the functionality of the platform, including your ability to log in and maintain a session. Non-essential cookies (analytics and marketing) can be disabled without affecting core platform access.

• Essential cookies: required for the platform to function. They maintain your login session, remember your language preference, and ensure secure page transitions. These cannot be disabled without breaking core functionality.
• Analytics cookies: used to collect anonymised data about how players navigate the platform — which pages are visited most, where players spend time, and how sessions begin and end. This data is aggregated and not linked to individual identities.
• Session cookies: temporary cookies that expire when you close your browser. They are used to maintain continuity during a single visit to the platform and do not persist beyond the session.
• Persistent cookies: remain on your device between sessions to remember your preferences and improve your experience on return visits. These are set only where necessary and are not used for cross-site behavioural tracking.

Section 7

Data Retention

0klv retains personal data for as long as your account remains active and for a further period as required to comply with applicable legal, regulatory, and anti-money laundering obligations. In practice, account-related records — including transaction history, KYC documents, and gaming activity logs — are retained for a minimum of five years following account closure, in line with standard financial services record-keeping requirements.

Marketing preferences and communication opt-out records are retained indefinitely so that we can honour opt-out requests even after the relevant marketing campaigns have ended. Technical logs (IP address, session logs) are retained for a shorter period and are routinely purged in line with our internal data minimisation policy. Where data is no longer required for any legitimate purpose, it is securely deleted or anonymised.

Section 8

Data Security

0klv implements a layered approach to data security, combining technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Technical measures include SSL encryption for all data in transit, access controls limiting data access to authorised personnel only, firewalls and intrusion detection systems, and regular security assessments of the platform infrastructure.

Organisational measures include staff training on data handling obligations, internal access control policies that operate on a need-to-know basis, and documented incident response procedures. In the event of a data breach that materially affects your rights or freedoms, 0klv will notify affected players as promptly as practicable, in accordance with applicable obligations.

Section 9

Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data 0klv holds about you. To exercise any of these rights, please contact the 0klv support team via live chat or by email at [email protected]. We will respond to all verified requests within a reasonable timeframe.

• Right of access: you may request a copy of the personal data 0klv holds about you, together with information about how it is used and with whom it is shared.
• Right to rectification: if your personal data is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: in certain circumstances, you may request that your personal data be deleted — for example, where the data is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: you may request that we limit the way we use your data in certain situations, such as while a dispute about accuracy is being resolved.
• Right to data portability: where processing is based on your consent or a contract, and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Please note that some rights are subject to limitations. For example, we may be unable to delete data that we are legally required to retain, or to provide a portable copy of data that is intertwined with another player's records. We will always explain our reasoning if we are unable to fulfil a request in full.

Section 10

Third-Party Links and Services

The 0klv platform may contain references to third-party game providers, payment services, and other external entities. While we take care to partner only with reputable organisations, 0klv is not responsible for the privacy practices of any third party. Each third-party service — including game studios, payment gateways, and analytics providers — operates under its own privacy policy. We encourage you to review the privacy documentation of any service you interact with through or alongside the 0klv platform. Your use of third-party services is entirely at your own discretion and risk.

Section 11

Children's Privacy

The 0klv platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided personal information and registered an account on the platform, we will take immediate steps to suspend the account, delete the associated personal data, and reverse any financial transactions where possible. If you believe a minor has accessed the 0klv platform, please notify us immediately via live chat.

Section 12

Changes to This Privacy Policy

0klv reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, the revised Policy will be posted on this page with an updated date at the top. Where changes are significant and affect how we use your data in a way that requires your consent, we will notify you via your registered mobile number or via an in-platform notification before the changes take effect. Your continued use of the 0klv platform following the posting of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use and contact support to close your account.

Section 13

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 0klv handles your personal data, please reach out to our support team via live chat available 24/7 on the platform, or by email at the address below. We are committed to responding to all privacy-related queries within 72 hours.

Email: [email protected]